Retentions Account Manager

At Eurosafe we excel at keeping people safe whilst working at heights, from initial design and installation of height safety and access equipment to the ongoing inspection and repairs of these items we take great pride in the services that we provide throughout our offices in Europe.

We believe that every day is an opportunity to improve the safety of our clients’ buildings as well as the contractors who use the height safety equipment we install, maintain, supply and train on. We work proactively to ensure that our services reach our clients and provide excellent advice and guidance throughout the customers journey.

We pride ourselves on our level of expertise & service delivery. Our mission statement “Safety without compromise” is maintained across the business. To ensure this is delivered at every level we will provide appropriate site-based training & experience to the right individual to ensure their technical knowledge matches their ability.

Job Description

An exciting vacancy has arisen in our Compliance Business for someone who excels in great customer service and has a passion for building long term relationships. We are looking for a motivated individual who is passionate about delivering great customer service, have investigation skills, tenacity, and the ability to bring value to all stakeholders.

At Eurosafe we excel at keeping people safe whilst working at heights, from initial design and installation of height safety and access equipment to the ongoing inspection and repairs of these items we take great pride in the services that we provide throughout our offices in Europe. We believe that every day is an opportunity to improve the safety at our clients’ buildings as well as the contractors who use the height safety equipment we install, maintain, supply, and provide training on. We work proactively to ensure that our services reach our clients and provide excellent advice and guidance throughout the customer’s journey. We pride ourselves on our level of expertise & service delivery.

Our mission statement “Safety without compromise” is maintained across the business. To ensure this is delivered at every level we will provide appropriate site-based training & experience to the right individual to ensure their technical knowledge matches their ability.

This role is for Eurosafe Compliance Ltd (ECL), based at our office in Attercliffe, S9.

Accountabilities and Main Duties

Your role (Retentions Account Manager) will be to manage an existing portfolio of clients properties to ensure that they remain compliant, and the renewal of their contract is ultimately undertaken. This will involve making regular contact throughout the year using our bespoke customer relationship management software (CRM) to secure and process orders for the works we provide, record your interactions, outcomes, update the clients’ details and information. We aim to retain 90% of our client database each year by providing a first-class customer service experience to our customers. You will be responsible for reviewing reports from our engineers visit to check for additional items found, potential missing items required, through to discussing other services we provide that could bring further value to them and our business. You will be responsible for providing support to your customers on working at height matters, lightning protection amongst other elements. From time to time, you might be required to help assist our finance team in resolving any long outstanding debt by contacting your customers. This would be done by speaking with your contacts to try find a reason on why this has not been settled and how it could be resolved, without being escalated. Meetings with clients can be required on an ad-hoc basis and could be a mixture of site based or virtual. You would be working towards set targets, both individual and team based.

Ideally the right candidate will have previous customer service/sales experience, have a good understanding of general health & safety, a strong work ethic, confident on the phone, personable manner, and a fantastic attention to detail. Full training will be given to enable you to be successful in this position. Upon successful completion of your probation period, you will be entered into our departmental commission scheme which is based on our overall team’s growth performance.

Responsibilities

Using a database of information, you will be responsible for the following:

• Reviewing clients’ contracts prior to contacting then via various methods

• Contacting clients to secure purchase orders for the renewal of their contract and establishing

• further opportunities.

• Accurately inputting the information gathered into an in-house software system

• Quoting and progressing these as relevant until won using a variety of structured sales techniques

• Working towards achieving both personal and team-based targets

• Responding to customer enquiries and queries in a timely manner

• Carrying out surveys and client meeting as and when required

• Ensuring workflows are kept up to date

• Data inputting / General Admin such as updating supplier portals and our ERP system

• Answering Inbound telephone calls & Making Outgoing telephone calls

• Attending training courses to develop relevant knowledge and skills

• Maintaining knowledge in relevant field

Experience & Qualifications

• Experience of hitting / exceeding targets

• Telephone sales

• Motivated and able to work effectively to achieve sales targets

• Team player, co-operative and interested in further development

• Ability to communicate, internally and with external stakeholders

• Attention to detail

• Punctual & good time management skills

• Literate & numerate

• Self-motivated individual, able to work on own initiative

• Flexibility to carry out the necessary duties to complete the task efficiently and in a timely Manner

• Honest & reliable

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress

• Company events

• Company pension

• On-site parking

• Private dental insurance

• Private medical insurance

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

• No weekends

Work Location: In person